Refund policy

Customers are responsible for covering all shipping costs due to a change of mind.
If the item is defective, damaged, or not as described, we will cover the return shipping costs.

Return policy

We understand that you want to be completely satisfied with your custom ring! Since each piece is made to order, we can only accept returns if there’s an error on our part. For example, if you ordered a size 10 and received a size 11, just let us know! As long as you can provide proof of the mistake, we’ll gladly accept the return. Your satisfaction is our priority!

International Consumer Rights

We are committed to respecting consumer protection standards worldwide:

  • European Union: Under EU law, customers normally have a 14-day “cooling-off” period for online purchases. Please note, however, that this right does not apply to personalized or custom-made products, such as engraved or made-to-measure rings.

  • United Kingdom, Canada, United States & other regions: Consumer laws also typically exclude custom or personalized items from standard return policies, except in cases of defects, damage, or merchant error.

  • In all regions, if a product is faulty, misdescribed, or arrives damaged, you are always entitled to a remedy under applicable consumer law.

Refunds will be processed after we receive the returned item and verify its condition.

 

How to initiate a return
To request a return, please contact us using contact form or directly on mail info@spiritworkshop.store within the eligible return period and include your order number and reason for return.

  • If the item is defective or not as described, please provide clear photos showing the issue.

  • We will confirm your request and provide the return shipping address.

  • Items must be shipped back to us in their original condition and packaging.

 

Exchange policy

Absolutely! We’re more than happy to help you with exchanges. If you have any sizing issues or concerns, reach out to us directly! We’ll guide you through the process to ensure you get the perfect fit. Just a friendly reminder—please hold off on sending back any pieces before you consult us, as we want to make sure everything goes smoothly for you!

Lost/Damaged package

Oh no! If your piece arrives damaged or if it seems to be lost in transit, please contact us right away. We’re here to help you navigate through this situation, and we won’t leave you hanging. Just let us know what happened, and we’ll make sure to find a solution for you!

Order Cancelation

Absolutely! You can cancel your order within 48 hours of purchase. After that, we start working on your ring, and cancellations won’t be possible. If you need to make any changes, just shoot us a message within that time frame, and we’ll be happy to assist!